Virus & Spyware (Malware) Removal
We can help with manual removal of troublesome spyware and other trojans that can evade antivirus and anti-spyware programs.
Spyware, Malware, Trojans...
Did you know that something can be downloaded to your PC by you (or one of the family), opening up a 'back door', exposing your personal information, photos, credit card or banking details and more to criminals just by visiting a 'bad' web site?
Some of those web sites seem harmless; they offer FREE stuff like desktop wallpaper and programs that seem really useful or fun. A lot of them target children.
Did you know that your computer and internet connection could be sending 'spam' (junk email) messages to thousands of people around the globe without your knowledge?
Some malware is just annoying or embarrassing when it keeps popping up advertisements or redirecting you to adult web sites but some can be downright dangerous!
Removal of most trojans and malware is possible with a reputable Anti-Virus/Anti-Spyware application* but some variants are quite difficult to detect and remove and thus require manual cleaning techniques. We have very high success rates for removing root-kits and self-replicating malware variants
When you've had enough - get in touch!
* In our experience, we've not found an AntiSpyware program that will detect and remove ALL traces of ALL malware. That's why we take a multi-layered approach to cleaning a system successfully; using several different software packages and techniques to achieve our goal.
For these reasons, we don't charge by the hour for virus & spyware problems. Considering that one scan may take an hour or more depending on the number of files in the system, we could working on your computer for a very long time!
Sometimes if a computer is heavily infected and too many critical Windows files are damaged, the only practical way forward is to format the system and reinstall Windows. In these cases we will endeavour to backup any user profiles and data before taking this drastic step.
Keeping safe on a budget
Home users have several choices of FREE and paid-for Antivirus protection available for download.
For more info please check out our recommended software downloads page.
Rogues and friends of spies...
Beware! Some of the so-called spyware removers available for download are 'Rogue' applications that may cause more harm than good. Some are next to useless - they 'find' problems that don't really exist and then encourage you to use your credit card online to pay for removal (and who knows what else...). Before you jump in - just ask, Evolve is here to help
Prevention - better than cure
The only way to avoid problems completely is to not connect to the Internet or share data at all - definitely not an option for most computer users.
The old adage, 'An ounce of prevention...' applies to our computers as well as our bodies. Along with educating all the users of your PC basic with 'safe-surfing' methods, there are ways to help prevent infection with specific immunisation software. We will advise you on AntiSpyware, AntiVirus, Parental Control Software and any other requirements as part of our service.